Visit our offices in Kansas City, Liberty, St. Joe,
or our Virtual Office

Annual Work Comp Benchmark Study Releases 2019 Report Comparing Claims Leader & Frontline Staff Perspectives

Wednesday, Dec. 18th 2019

With an estimated 140.3 million U.S. workers receiving workers’ compensation benefits, frontline claims professionals are personally responsible for managing a total economic outlay of nearly $100 billion dollars in benefits paid annually. Coupled with the industry’s talent crisis – with an imminent mass exodus of retiring claims professionals and challenges attracting young professionals – the impact that frontline staff have on the industry’s financial viability and injured worker outcomes cannot be overstated.

Now in its seventh year, the Workers’ Compensation Benchmarking Study – for the first time ever – surveyed 1,282 members of this critical talent constituency to ascertain how their views mirror or differ from the 1,800-plus claims leaders who participated in prior research. Reprising questions from past surveys, the 2019 Report not only provides recommendations to improve overall operational performance, it also provides strategies for how to best incentivize and retain the frontline talent pool.

“We’ve got a ‘perfect storm’ threatening the workers’ compensation industry right now,” says Rachel Fikes, chief experience officer and study program director at Rising Medical Solutions. “Frontline claims professionals are the largest and most influential employee population in our industry, yet, very little research has been conducted with them to date. Adding frontline intelligence to the study’s cumulative data can help organizations advance claims management and talent practices, as well as confront the increasing stakes of attracting young professionals to our industry.”

The 2019 Report examines frontline perspectives on topics such as:

  • Ranking of core competencies most critical to claim outcomes
  • Claims functions that frontline staff spend the most time on
  • Effectiveness of systems / tools in managing best practices
  • Assessment of job meaningfulness
  • Investment in new hire and senior staff training, and whether it’s considered adequate
  • Ranking of company benefits that frontline staff most value
  • Understanding of advocacy-based claims models
  • Assessment of technology and data’s effectiveness in performing current job
  • Views of technology delineated by years of claims adjusting experience
  • Usage rates of various analytic programs
  • Ranking of medical management training, and whether it’s deemed adequate
  • Ranking of the most important provider quality measures

As in prior years, the 2019 Report will be available to all without cost or obligation as a contribution to the workers’ compensation industry. The 2019 Report may be requested here.

About the Workers’ Compensation Benchmarking Study

The Workers’ Compensation Benchmarking Study is a national research program examining the complex forces impacting claims management in workers’ compensation today. The study’s mission is to advance claims management in the industry by providing quantitative and qualitative research that identifies what high performing claims payers are doing differently than their peers. Through surveys and interviews with claims leaders and practitioners nationwide, the program generates actionable data for claims organizations to evaluate their priorities, challenges, and strategies. Conceived and directed by Rising Medical Solutions, the ongoing program is a collaboration of industry executives representing diverse organizational perspectives.

Call Northland Injury Law for Help With Your Work-Related Injury!

If you have suffered a work-related injury or illness, Northland Injury Law can help ensure you get full and fair compensation under the law. The attorneys at Northland Injury Law are experienced in navigating the ins and out of the workers’ compensation process and their experience can help you with a complicated claim. For a more comprehensive list of all the questions you might have about workers’ compensation, and for a free consultation, please call (816)-400-4878. If you have further questions about your case, do not hesitate to reach out to us by the phone number, through the contact form, or even with the live chat option listed on our site!


Posted in General | No Comments »
Google 5 Star Rating Motor Vehicle trial Lawyers Top 25 Hurt In An Accident?

Personal Injury

If you’ve been injured and aren’t sure where to turn, let us help. We represent individuals in many areas of personal injury including truck, auto and motorcycle accidents, property liability (slip & fall), spinal cord injuries, and more.

Worker's Comp

Injured at work? We can help! If you have suffered a work-related injury or illness, we can help ensure you get full and fair compensation under the law.


Our Personal Injury & Worker's Comp Attorneys

Northland Injury Law: Personal Injury Lawyers in Northland Kansas City and Northwest Missouri.

Proudly serving: Gladstone, Liberty, Kansas City, North Kansas City, Saint Joseph, Plattsburg, Cameron, Chillicothe, Trenton, Sedalia, Warrensburg and many other areas in Missouri.

The Northland Injury Law Firm has been practicing in the Kansas City area for many years. Our founders, Max Von Erdsmannsdorff and Steve Mowry, built a strong foundation for the firm. Since Eric Bartlett joined the firm in 1996, Northland Injury Law has earned a reputation for success, honesty and compassion in personal injury and worker’s compensation.

I found Northland Injury Law to be very professional and honest! They kept me up to date on my case. I would highly recommend the whole firm for all your legal needs!!” – Michael T.

Northland Injury Law is proud of the relationships they’ve built with the clients they have served in the Northland and surrounding areas.  Their many great results for seriously injured people have helped their clients recover the significant economic losses that attend such serious injuries.

When it comes to a lawsuit after an accident or injury, representation matters! Most people do not realize that insurance companies have teams of lawyers, investigators, photographers and defense experts who immediately go to work following a serious accident involving their insureds.  They hire these people to minimize their exposure throughout the claims process and to reduce the amount received by the victim. Northland Injury Law aims to level the playing field for their clients.

This is an excellent law firm. They helped me out after an accident and did an awesome job. I would recommend this law firm to anyone who needs a good lawyer.” – Toni B.

Between them, Mr. Mowry and Mr. Bartlett have over  50 combined years of legal experience in the Kansas City Northland area. They have both been recognized by KC Magazine as “Top attorneys in Missouri and Kansas” and both have been recognized in the National Top 100 Trial Attorneys.

If you require the services of excellent local lawyers after an accident or injury, call Northland Injury Law today for a free consultation at 816-400-4878.

Latest Blog

What a Truck Accident Lawyer Does Differently

A truck accident lawyer should be one of the first people you contact once the immediate aftermath of an accident is over. Dealing with a company in addition to a driver following an accident makes the situation more complicated than...

Read More

Frequently Asked Questions

Get answers about our Kansas City law firm, like how and when to file a suit for your Personal Injury & Worker’s Compensation.

View All FAQ's


Northland Injury Law © All Rights Reserved. Privacy Policy

Site Created by KC Web Specialists, LLC

Skip to content